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PRICING

Simple, Transparent Pricing

Choose the plan that fits your property size

Starter, Growth and Professional include a 14-day free trial
MonthlyYearlyAnnual billing: 2 months free

Free

$0
  • AvailableProperties: 1 property
  • AvailableGuest page + QR code
  • AvailableAutomatic page build: 1 per account
  • AvailableNearby spots: up to 8, fetched automatically
  • AvailableGuest page languages: Japanese and English
  • Not availableGuest AI chat (paid plans only)
  • AvailablePlatform fee: 8% (Stripe fees and payout fees are separate)
Start for free

Starter

$39/mo
  • AvailableProperties: 1 property
  • AvailableAdd a property: $39/mo each
  • AvailableRooms: up to 15 per property
  • Available500 AI chat messages/mo
  • AvailableShop
  • AvailableReview requests
  • AvailableGuest page visit analytics
  • AvailablePlatform fee: 5% (Stripe fees and payout fees are separate)
Choose this plan
Most popular

Growth

$119/mo
  • AvailableProperties: 15 properties
  • AvailableRooms: up to 60 per property
  • Available2,000 AI chat messages/mo
  • AvailableAll Starter features
  • AvailableAutomated messaging
  • AvailableHousekeeping, staff and shift management
  • AvailablePlatform fee: 3% (Stripe fees and payout fees are separate)
Choose this plan

Professional

$299/mo
  • AvailableProperties: 30 properties
  • AvailableRooms: up to 150 per property
  • Available5,000 AI chat messages/mo
  • AvailableAll Growth features
  • AvailablePremium AI model
  • AvailableEarly access to Beta features
  • AvailablePlatform fee: 2% (Stripe fees and payout fees are separate)
Choose this plan

Enterprise

Custom

from $19/mo per property (up to 10 rooms)

  • AvailableFor more than 30 properties, or more than 150 rooms at one property (usage-based)
  • AvailableRooms: usage-based, by the number of rooms you register
  • AvailableEverything in Professional
  • Available24/7 AI support
  • AvailableUp to 999,999 AI chat replies/mo
  • AvailablePlatform fee: 2% (Stripe fees and payout fees are separate)
Get a Quote

Japanese consumption tax does not apply to prices in US dollars. If you use the dashboard in Japanese, you are billed in Japanese yen, including 10% consumption tax.

* The Free plan costs nothing and needs no credit card. The 14-day free trial of Starter, Growth and Professional does need a card to start — cancel during the trial and you won't be charged.

You are charged in USD, exactly as shown.

Feature Comparison

Compare the features of each plan in detail

Available core features

FeatureFreeStarterGrowthProfessionalEnterprise
Property limit111530Usage-based
Guest AI chat (per month)Not available5002,0005,000Up to 999,999
Automatic guest page build (AI + nearby spot lookup)Once onlyAvailableAvailableAvailableAvailable
Nearby spots per property8153050500
Guest registryYes (no CSV export)AvailableAvailableAvailableAvailable
Nearby spot photosIcons insteadAvailableAvailableAvailableAvailable
Guest page display languagesJapanese, English6 languages6 languages6 languages6 languages
AI chat reply languagesNot available8 languages8 languages8 languages8 languages
Automatic translation of your page (into 7 languages)English only7 languages7 languages7 languages7 languages
Monthly AI reportNot availableAvailableAvailableAvailableAvailable
Commerce (shop, room service)AvailableAvailableAvailableAvailableAvailable
QR + PWA supportAvailableAvailableAvailableAvailableAvailable
Communication (announcements, inquiries)AvailableAvailableAvailableAvailableAvailable
Platform fee8%5%3%2%2%
Premium AI modelNot availableNot availableNot availableAvailableAvailable
Housekeeping & staff managementNot availableNot availableAvailableAvailableAvailable
Shift managementNot availableNot availableAvailableAvailableAvailable
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Extension features (Beta)

These features are in Beta.

FeatureFreeStarterGrowthProfessionalEnterprise
PMS integration (Beds24 is the only verified connection)Not availableNot availableBetaBetaBeta

What a transaction costs you

When a guest pays by card for an order, booking or shop item on your guest page, up to three costs apply. Here is each one.

1. Platform fee

2 – 8%

Charged on orders, reservations and shop sales made through the guest page when paid by card. No fee applies to on-site or room-charge payments. This is the only fee ConcierBot receives.

2. Card processing (Stripe)

Varies by country

Stripe's own processing fee. The rate depends on your country and the guest's card, and Stripe deducts it directly — ConcierBot takes no part of it. (For properties in Japan: 3.6% for domestic cards, 3.85% for cards issued abroad.)

3. Payout fee (Stripe)

Varies by country

Stripe's fee for paying out to your bank account. It differs by country and is deducted by Stripe directly. (For properties in Japan: ¥250 per payout.)

Example: a guest pays $100 for an extra on your guest page

  • Starter: $5 platform fee to ConcierBot, plus Stripe's own fees
  • Professional: $2 platform fee to ConcierBot, plus Stripe's own fees

Stripe's fees depend on your country and the guest's card. ConcierBot receives only the platform fee.

Frequently Asked Questions

Common questions about our pricing plans

Can I start for free?

Yes. You can start with the Free plan without a credit card. It covers one property with a guest page and QR code, and automatically fetches up to 8 nearby spots. Guest pages are shown in Japanese and English, and guest-facing AI chat is not included on Free. You can upgrade to a paid plan at any time.

What is not included in the Free plan?

Four things. (1) Guest-facing AI chat is not available. (2) Guest pages are shown in Japanese and English only (Chinese, Korean, French and Spanish start with paid plans). (3) Nearby spots are shown with category icons instead of photos. (4) The automatic build that creates your page from an address and URL runs once per account. For any property created after that, you add house guides, FAQs and nearby spots manually from the dashboard — this also applies if you delete a property and create it again. Guest pages, QR codes, shop and inquiries keep working as usual.

Can I take the free trial more than once?

No. The free trial is limited to one per account. You can still subscribe again later, but no trial period is granted and billing starts as soon as checkout completes.

Are the AI limits during the trial the same as a normal subscription?

No. During the trial we apply a dedicated allowance that covers the whole 14 days and does not reset at the start of a calendar month. It is generous enough to evaluate the product, but smaller than a paid subscription.

What happens to my guest pages if I cancel?

After your subscription ends we keep the pages online for a 14-day grace period, then unpublish them. We email you twice before that happens (when the grace period starts, and the day before). Nothing is deleted — if you subscribe again, your guest pages and settings come back exactly as they were.

What happens when an AI limit is reached?

The AI stops answering. It never invents an answer to fill the gap. Guest chat tells guests that the AI chat is unavailable right now and asks them to contact your staff directly (it never mentions limits or plans to guests). You can check your usage at any time on the usage meter in the dashboard.

Can I change my plan at any time?

Yes. You can change plans at any time from the admin dashboard. Upgrades take effect as soon as payment is complete, and downgrades apply from your next billing date.

Can I cancel mid-term on an annual plan?

You can turn off auto-renewal at any time. Annual fees already paid are generally non-refundable, and the plan remains available until the end of the paid term.

How is the Enterprise plan pricing determined?

Enterprise is a usage-based plan for operators with more than 30 properties, or more than 150 rooms at a single property, priced by room count. Enter your room count in the estimate simulator on the Enterprise page and the figure appears immediately. You can also use the inquiry form, but there is no dedicated account manager — support is provided by AI, 24 hours a day.

What payment methods are accepted?

We currently support credit card payments through Stripe.

What happens if I exceed the property or room limit?

Once the limit is reached, you will not be able to add new properties or rooms. Your existing data will remain accessible. Please consider upgrading to a higher-tier plan if you need to increase the limit.

FREE PLAN

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The Free plan is available at no cost. No credit card required to sign up.

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Pricing | ConcierBot