Frequently Asked Questions

ConcierBot is an AI concierge for hotels, ryokan and vacation rentals. Enter your property's address and website, and it builds a mobile guest page with a QR code — including a multilingual AI chat, nearby recommendations and a house guide.

Hotels, ryokan (Japanese inns), vacation rentals, guesthouses and other types of lodging. It fits everything from a single inn to a company running up to 30 properties (up to 150 rooms per property). For more than 30 properties, or more than 150 rooms at one property, see the Enterprise plan — enter your room count on the Enterprise page for an instant estimate.

After you sign up, enter your property's address and website URL and AI builds the guest page automatically. Basic setup takes about 10–20 minutes. That covers the guest page itself. Shop, activity booking, payments, room management, the guest registry, PMS integration and staff operations each need their own setup on top.

Yes. You can start with the Free plan without a credit card. It covers one property with a guest page and QR code, and fetches up to 8 nearby spots automatically. Guest pages are shown in Japanese and English, and guest-facing AI chat is not included on Free. The automatic build that creates your page from an address and URL runs once per account. You can upgrade to a paid plan whenever your usage grows.

Japanese, English, Chinese (Simplified), Korean, French, Spanish, Thai, and Vietnamese. The guest's browser language is auto-detected and the bot responds in the appropriate language.

Generate and download QR codes from the admin dashboard. Place them in guest rooms or common areas — guests simply scan with their smartphone to open your property's guest page. No app installation required.

Yes. Create tasks, assign staff, track progress, use checklists, and attach completion photos — full housekeeping management in one place. Staff can use the dedicated PWA app on mobile.

PMS integration is in Beta. With Beds24 (verified on a live account), your reservation data syncs automatically, so guest page links are sent and cleaning tasks are created for you. If you use a different PMS, we'll work with you individually at onboarding.

The AI stops answering. It never invents an answer to fill the gap. Guest chat tells guests that the AI chat is unavailable right now and asks them to contact your staff directly (it never mentions limits or plans to guests). You can check your usage on the usage meter in the dashboard.

Yes. For facilities that ask for it, we set up a connection to ChatGPT, including its voice conversations, individually. Once connected, you can ask about today's turnovers, housekeeping progress, inquiries still waiting for a reply, the state of the guest page and similar information. Asking ChatGPT to make changes is planned to roll out in stages and is not something we promise today. A paid ChatGPT plan (one that supports connectors) is required. Door codes, Wi-Fi passwords and the contact details of guests and staff are not shown in ChatGPT. If you are interested, please get in touch through the contact form.

We offer five plans: Free ($0), Starter ($39/mo), Growth ($119/mo), Professional ($299/mo), and Enterprise (usage-based; get an instant quote on the Enterprise page). Annual billing costs the same as 10 months (2 months free). Prices are in USD and charged exactly as shown; Japanese consumption tax does not apply. If you use the dashboard in Japanese, you are billed in Japanese yen, including 10% consumption tax. See the pricing page for current figures.

ConcierBot focuses on bringing the guest experience after booking together on one mobile page. Enter your address and website URL and it builds your guest page, with multilingual AI chat, check-in details, local recommendations, extras guests can order, and review requests. Keep managing bookings in the OTA or PMS you already use.

There are three costs: (1) ConcierBot’s platform fee (Free 8% / Starter 5% / Growth 3% / Professional 2% / Enterprise 2%), (2) Stripe's payment-processing fees, and (3) Stripe's payout fees. Stripe charges (2) and (3) directly to the property. ConcierBot receives only (1). A full refund returns the platform fee in full; a partial refund returns it on a pro rata basis.

Yes, you can upgrade or downgrade at any time from the admin dashboard. Upgrades take effect as soon as payment is complete; downgrades apply from your next billing date.

No. The free trial is limited to one per account. You can still subscribe again later, but no trial period is granted and billing starts as soon as checkout completes. A credit card is required to start a trial (no card is needed for the Free plan).

No. During the trial we apply a dedicated allowance that covers the whole 14 days and does not reset at the start of a calendar month. It is generous enough to evaluate the product, but smaller than a paid subscription.

After your subscription ends we keep the pages online for a 14-day grace period, then unpublish them. We email you twice before that happens — when the grace period starts, and the day before. Nothing is deleted: if you subscribe again, your guest pages and settings come back exactly as they were.

We explain ConcierBot-side costs and conditions individually to those who ask. ChatGPT itself is paid separately to OpenAI (a paid plan is required). Please contact us for details.

The sensitive parts of the guest registry — passport number, signature, address, nationality, occupation and custom answers, plus pet agreement signatures — are encrypted by the application before they reach the database, and the key is kept outside the database, so database access alone does not reveal them. Fields the property needs in order to identify a record, such as guest name, stay dates and room name, are stored unencrypted. Guests' GPS location is used only to show nearby spots and is never stored on our servers. Traffic is protected with SSL/TLS, and we also use secure login authentication and rate limiting. Registry records are deleted automatically once the retention period set by the property has passed (a property can also turn auto-deletion off).

You can reach us through the inquiry form, and the admin dashboard has an in-app support AI that answers questions about using ConcierBot at any hour. Enterprise inquiries are prioritized when we review what comes in, but we cannot promise a response time or assign a named contact. This FAQ page covers the most common questions.